Shipping policy

This Shipping Policy describes how orders placed on MONLEXA are processed, shipped, and delivered.

 

1. Business Information

Trade name: MONLEXA

Legal entity: BBR GLOBAL S.R.L.

Registered office: Plevnei 33, Sighetu Marmației, Maramureș, Romania

Warehouse / fulfilment center: Lazu Șesului 34S, Sighetu Marmației, Maramureș, Romania

 

2. Order Processing

All orders are processed after payment confirmation.

  • Processing time: 1–3 business days
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-volume periods, processing times may be extended.

Once your order is shipped, you will receive a confirmation email with tracking information, where available.

 

3. Shipping Destinations

We currently ship to:

  • Romania
  • Selected European Union countries

If your destination is not available at checkout, shipping to your location is currently not supported.

 

4. Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on destination, courier service, weather conditions, customs clearance, or other factors beyond our control.

  • Romania: estimated 1–3 business days after dispatch
  • European Union: estimated 3–10 business days after dispatch

Delivery times are not guaranteed and delays do not entitle the customer to automatic compensation.

 

5. Shipping Costs

Shipping costs are calculated and displayed at checkout before the order is finalized.

  • Prices may vary based on destination, weight, volume, or courier service.
  • Any promotional or free shipping offers are subject to conditions clearly stated on the website.

 

6. Tracking & Delivery Responsibility

Where tracking is available, customers are responsible for monitoring their shipment using the provided tracking information.

Once an order has been handed over to the courier:

  • Delivery times are managed by the courier.
  • MONLEXA is not responsible for delays caused by the courier or third parties.

 

7. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete delivery information.

MONLEXA is not liable for:

  • Delays or losses caused by incorrect or incomplete addresses
  • Failed deliveries due to customer unavailability

Additional shipping costs resulting from re-delivery or address correction may be charged to the customer.

 

8. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) so we can investigate with the courier.

Claims submitted after this period may not be accepted.

 

9. Force Majeure

MONLEXA shall not be held liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, customs delays, or governmental actions.

 

10. Contact

For any shipping-related questions, please contact us using the details provided on our Contact page.